Frequently Asked Questions
What is a proxy?
A proxy is a server "middle man" that connects users to other servers. For example, every time you access a website, your server is accessing information from the website's server. When using a proxy, you are connecting to a different IP (or location) and that location is connecting to the website, therefore masking your online identity. Proxies are commonly used with your computer's network connections settings, proxy-switching browser extensions or software.
Can I test one of your proxies before purchasing?
Our smallest package of 50 premium dedicated proxies includes a 48-hour money-back guarantee.
Are your proxies dedicated?
Your proxy IPs will be dedicated and not shared with other customers (unless agreed to otherwise via email, Skype, etc in rare cases). Please do not share your proxies or API URL with anyone unless you need to grant others access to the proxies (dev teams, friends, etc).
Are your proxies secure?
You'll have real web proxy security. We do not open potential security issues and risk exposing sensitive information.
How will I receive my proxies?
New orders will be delivered via email or through our control panel. Please contact us for any other inquiries or support issues.
Can I replace my proxies?
We can provide monthly replacements for any proxies on request, although our IPs are best suitable for long-term use. If you require bulk replacements on a frequent basis, we can provide your proxies as reverse gateway IPs (IP auth only) that will route to each dedicated proxy automatically. You can request replacements via our contact form or via Skype.
How do I use my proxies?
Because of the differences in internet browsers, software and specific versions of those browsers / software, we ask that you research for directions on how to use proxies with your specific browser or software. Our dedicated proxies are authenticated via IP whitelisting and/or username:password access from any IP.
How do I cancel my proxies?
You can cancel your subscription at any time by logging into your PayPal account or contacting us and requesting cancellation.
Do your proxies have any restrictions?
Besides our terms of service, there are no restrictions whatsoever as long as the browser / software you are using supports HTTP / HTTPS requests on standard ports. There are a few technical limitations; mailing ports, IRC ports, torrenting ports, FTP ports, uncommon vulnerable ports, etc. are blocked by default. CONNECT method requests must use an SSL endpoint. You may not violate our appropriate use policy.
Seeing connection errors and need higher availability? Try lowering your threads, increasing your timeout settings or contact us for help.
Most browser speed test applications will not work with our proxies because ICMP / ping is disabled for security purposes. We recommend using alternate speed testing scripts with your HTTP client.
How do I report any errors with proxy allocation or system errors?
Please contact us and we'll promptly correct any potential errors.
Do you block or throttle any specific websites on your proxy servers?
Absolutely not! If you've purchased one of our previous "special" proxy plans on or before July 10, 2018, you may be eligible for our GhostProxies Loyalty Program (we will double your original proxy order for the duration of your active subscription). Please contact us (if this condition applies to you) to receive your double bonus proxies.