Frequently Asked Questions

Please review these FAQs before contacting us. We encourage you to contact us if your question is not answered here.

What is a proxy?

A proxy is a server "middle man" that connects users to other servers. For example, every time you access a website, your server is accessing information from the website's server. When using a proxy, you are connecting to a different IP (or location) and that location is connecting to the website, therefore masking your online identity. Proxies are commonly used with your computer's network connections settings, proxy-switching browser extensions or software that involves web crawling.

Can I test one of your proxies before purchasing?

Of course! You can sign up for free and request a free proxy trial for 24 hours.

How will I receive my proxies?

*Notice* Our new control panel is currently under construction. All proxy orders will remain active and be delivered / managed through email or Skype in the meantime; please contact us for any inquiries / support issues.

What are dedicated access proxies?

When access is allowed to the supplied dedicated proxy servers through your own username:password or IP authentication method. Nobody else will have authorized access through your means of username:password or IP authentication (very few proxy services are truly dedicated since system admins / users still need to regularly log in for testing, maintenance, general use for IP location testing, upgrades, etc). Your custom proxy requirements may require semi-dedicated or dedicated "exclusive" proxies (truly dedicated), depending on usage and replacements needed, specifically with larger quantities of proxies for Google, Amazon, etc. Our current plans provide endpoint IPs that are allocated specifically for your usage (allocated IPs are not shared between the same usage, which ensures high IP quality for all purposes). Read More

How do I use my proxies?

Because of the vast difference in internet browsers, software and versions of those browsers / software, we ask that you research for directions on how to use proxies with your specific browser or software.

Do your proxies have any restrictions?

Besides our terms of service, there are no restrictions whatsoever as long as the browser / software you are using supports HTTP or HTTPS ports. There are a few technical limitations; mailing ports, IRC ports, torrenting ports, etc. are blocked. You may not violate our appropriate use policy.

How do I report any errors with proxy allocation or system errors?

Please contact us at an we'll promptly correct any potential errors.

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